> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/messagerie-1/messagerie-conversations.md). # How do I create and manage conversations in Messaging? ### Create a conversation Click on **Create** (next to the title **Messaging**, or the button **+** on mobile). The page **New conversation** opens. #### Direct message 1. Search for the employee in **Search for a collaborator** 2. Click their name: the conversation opens, all that's left is to type #### Message yourself The entry **You** (“Send yourself a message”), at the top of the employee list, opens a conversation with yourself: handy for keeping a note, a link or a file close at hand. #### Group conversation 1. Click on **Create a group conversation** 2. **Select participants** : Communities (tab **Communities**), employees (tab **Collaborators**), or both. Just one other person is enough to create a group 3. Click on **Next**, then **set up the conversation** : a **name** and a **image** (optional) 4. Click on **Create the conversation** The type of conversation follows from the selection: Communities alone create a conversation **Communities**, employees alone create a conversation **Members**, both create a conversation **Communities and members**. Members of a community who join it later automatically get access to the conversation. {% hint style="warning" %} If you are not a member of any of the selected Communities, you will not be able to see the messages of the conversation you create. {% endhint %} Under the conversation title, its participants (“You” last) or its Communities are shown. ### Write a message Type the message in **Write a message**, then **Enter** to send it. **Shift + Enter** inserts a line break without sending. A message can be up to 10,000 characters long. #### Formatting * **Quick formatting** : selecting text brings up a small menu (bold, italic, strikethrough, code, lists, quote) — desktop only * **Formatting bar** (on desktop): the button **Formatting** shows the full bar: **Heading 1/2/3**, **Bold**, **Italic**, **Strikethrough**, **Bulleted list**, **Numbered list**, **Quote**, **Inline code**, **Code block** and **Link** * The button **New line without formatting** exits a list, a heading, a quote, or a code block * The syntax **Markdown** also works: `**bold**`, `*italic*`, `~~strikethrough~~`, `- list`, `> quote`… Pasted Markdown text is automatically formatted In a list or a code block, **Enter** goes to the next line instead of sending. #### Mentions, hashtags, links * **@Mentions** : type **@** followed by the name to mention a participant * **Hashtags** : a **#word** becomes a link to Steeple search * **Links** : web addresses are automatically clickable #### Drafts A started and unsent message is saved for each conversation: you can find it again by returning to the conversation, even after closing the tab. It is stored in the browser being used. ### Attach files The paperclip **Attach an image or a document** adds files to the message. They can also be dragged and dropped or pasted into the input area. * **All file types** are accepted: images, videos (including `.mov`), audio, PDFs, office documents, archives… * **Maximum size** : **200 MB per file** * Multiple files can be attached to the same message, and types can be mixed * Images, videos, and GIFs are displayed in **a grid** (four thumbnails, then “+N”); the other files are listed below * A click opens images, videos, GIFs and PDFs in the viewer, as well as office documents with previews ready; an audio file plays directly in the message. A file without a preview (an archive, for example) downloads under its name * For larger files, use the app **Documents**, then share the document (see below) Attachments in an already sent message are edited with **Edit** : remove a file or add others, then save. ### Send a voice message When the input area is empty, the microphone button **Record a voice message** replaces the send button. * Recording can be paused, resumed, listened to again, or deleted before sending * It stops automatically after **5 minutes** * Each audio file (voice message or attached file) is **automatically transcribed** : the link **View transcription** appears below the audio once transcription is complete ### Send a GIF In the menu **+** (**Add to message**) in the input area, the entry **GIF** opens a search for animated GIFs. ### Share a Steeple content item #### From Messaging: the + menu The menu **+** (**Add to message**) in the input area offers, after **GIF** and **Poll**, the content items to share: **Post**, **Event**, **Document**, **Job offer**, **Episode**, **Page** and **Article**. Choose a type, then the content to share: it is added to the message as a card. Only the types whose app is active in your organization are offered. The selection window also lets you create the content on the spot, depending on your permissions: **New post**, **New event**, **New job offer**, or **Import a file** into Documents. A message can contain up to **6 shared items**. Once the limit is reached, the menu **+** shows this instead of the content types; **GIF** and **Poll** remain available. #### By pasting a link A link to a Steeple content item, pasted or written in a message, becomes a **card** : title, image and key information, and a click opens the content. This works for Posts, sections, events, Documents, folders, Jobs, episodes, pages, articles, and employee profiles. A document opens directly in a window, without leaving the conversation. A reader who does not have access to the content sees a card saying they cannot open it. #### From other apps The apps **Calendar**, **Posts**, **Documents**, **Jobs** and **Feeds** offer to share content in a conversation. Searching for a conversation in this window starts at 3 characters. ### Create a poll The entry **Poll** from the menu **+** in the input area opens the window **New poll** : * **Question** (300 characters maximum) * **Answers** : from 2 to 12, reorderable (100 characters maximum each) * **End date** (optional) * **Multiple answers allowed** and **Anonymous answers** (optional) Click on **Add the poll**, then send the message. As long as the poll is open, its author can **edit** (question, answers, end date) or **close it** from the menu **...** for the message. A poll can be changed to multiple answers afterward, but not the reverse; anonymity can no longer be changed once the poll has been sent. The list of **voters** can be viewed, except for an anonymous poll. ### Interact with a message #### Reactions The button **Reactions** for a message offers 👍 ❤️ 👏 ✅ ❌; **See more** opens the full picker, including the emojis tab **frequently used** shows your most used emojis on this device. * One reaction per person per message: choosing another replaces the previous one, clicking your own removes it * The **3 most popular reactions** are shown below the message; a click opens the details of who reacted #### Reply, forward, edit, delete * **Reply** quotes the message you are replying to (on mobile, from the **...** message menu) * **Forward** (menu **...**) sends the message to other conversations (see below) * **Edit** (menu **...**) : on your own messages; the “edited” label is displayed * **Delete the message** (menu **...**) : on your own messages. Deletion is permanent In a group conversation, a **the organization administrator**, a **community administrator** of the conversation or a **group administrator** can also delete another participant's message. This is never possible in a direct message. #### Forward a message **Forward**, in the menu **...** for a message, opens the window **Forward the message** : a preview of the message and its attachments, then the choice of recipients. 1. Choose one or more conversations or people (search starts at 3 characters) 2. Add a cover message if needed 3. Click on **Send** The forwarded message is labeled **Forwarded**. A mention **@** of someone who is not in the destination conversation is replaced by their name. A poll or deleted message cannot be forwarded. #### Read receipt indicator Below the last message in the conversation: * in a direct message: **Seen** when the other person has read your message * in a group: **Seen by N people** ; a click opens the window **Read receipt indicator** In a group, this window also opens from the menu **...** for any message. Its tabs **Seen** and **Unseen** list those who have seen the message and those who have not yet seen it, with a search **Search for a member** and the button **Export to CSV**. A conversation is marked as read only when it is displayed in an active window: an open tab in the background does not mark it as read. #### Messages written with AI On a message written or transcribed with the help of AI, the entry **Info** from the menu **...** indicates what the AI was used for. ### Organize your conversations * **Mark as unread** : the conversation stays marked as unread until you return to it * **Add to favorites** : the conversation appears in the tab **Favorites** in the list * **Mute** : turns off the conversation's push, email, and desktop notifications until they are turned back on; an icon marks it in the list * **Search in the conversation** : the header search icon searches within the messages of the open conversation ### Reply from any page On desktop, the **Messaging widget**, at the bottom right of each page, displays the number of unread conversations and lets you read and reply to them without leaving the current page. See [Messaging App — internal Messaging](/en/messagerie-1/application-messagerie.md). ### Details and media for a conversation Clicking the header of a conversation, including a direct message, opens its **details** : creation date, name and image, latest shared media, members. **Conversation media** groups all shared files into two tabs: **Media** and **Documents**. ### Manage a group conversation The following can manage a group conversation: a **the organization administrator**, a **community administrator** of the conversation, and the **group administrators**. They can: * **Change the name and image** of the conversation * **Edit members** : add or remove Communities and employees, directly from the menu **...** * **Make administrator** a member, from the members list * **Remove from the conversation** a member * **Delete the conversation**, for all its members Each participant in a conversation **Members** or **Communities and members** can **leave the conversation**. In a conversation **Communities and members**, this is only possible if you are not included in it as part of a community. ### What the assistant can do With the scope **Messaging**, the assistant can list your conversations, view the messages in a conversation, create a conversation according to your permissions, and send a message after your confirmation. On a TV screen, the assistant is read-only: it does not create anything and sends no messages.