How do I create and manage conversations in Messaging?

Types of conversations

Steeple Messaging offers several types of conversations:

• Direct message : private conversation between two people

• Group conversation with different scopes:

  • Organization : accessible to all members of the organization

  • Communities : limited to members of specific communities (dynamic or manual groups)

  • Members : custom group with selected members

Create a conversation

Direct message

1. From the Messaging app, click the new conversation button

2. Search for the desired colleague

3. Start typing

Group conversation

1. Click the new conversation button

2. Choose the scope :

   • Organization for a channel visible to everyone

   • Communities to target specific communities

   • Members for a custom group

3. Select recipients

4. Set a title and a image for the conversation (optional)

Message features

Writing

• Rich text editor (formatting)

• @Mentions : type @ followed by the name to mention a specific participant

• Clickable links : URLs are automatically turned into links

• Attachments : up to 10 files per message

  • Images: JPG, PNG, WebP (10 MB max)

  • Videos: MP4, WebM (200 MB max)

  • For larger files, use the Docs app

Interactions

• Emoji reactions : add reactions to messages (the 3 most popular are displayed)

• Reply to a specific message (quote)

• Edit their own messages (an "edited" indicator is displayed)

• Delete their own messages (permanent deletion)

Read receipts

In group conversations, it is possible to see who read a message.

Conversation management

• Search conversations by username or group name

• Filter conversations by community

• Mute notifications (silent mode) for a conversation

• View details : members, shared media, gallery

• Media gallery : browse the files shared in the conversation

Conversation administration

Group conversation administrators can:

• Edit the title and theimage of the conversation

• Add and delete members

• Promote a member to conversation administrator

• Delete the conversation

• Leave the conversation (for conversations of the "members" type)

What the assistant can do

With the scope Messaging, the assistant can view conversations, send messages, and search within exchanges.