> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/facturation-abonnement.md).
# Billing/Subscription
Last updated: 14/10/2026
**đź›’ Subscription, quotes and orders**
**How can I get a quote?** You can request a quote directly from our website via the contact form. We will get back to you within 72 hours with a proposal tailored to your needs.
**How long is a quote valid for?** Our quotes are valid for 30 days from their issue date, unless otherwise stated on the document.
**How do I subscribe to a plan?** Once the quote has been approved, simply return it to us signed, along with your purchase order if necessary. You can also subscribe online directly from our website for standard offers:
**Can I modify my subscription during the contract term?** Yes. You can increase the number of users at any time; billing is adjusted pro rata. Reductions in scope take effect at the next contractual renewal date.
**Where can I view my subscription?** In Administration, under “Subscription”: your plan, your package, the date of your next renewal, and your contractual documents. See [How can I view my subscription?](/en/administration/consulter-abonnement.md)
**How does renewal work?** Your subscription is automatically renewed by tacit renewal for an equivalent period, unless cancelled in writing at least 6 months before expiry. The renewal invoice is sent to you on the 1st day of the month corresponding to the anniversary date of the setup of your solution (first billing).
**Can I cancel my subscription?** Yes, in accordance with the terms set out in your contract. The request must be sent by registered letter with acknowledgment of receipt, respecting the 6-month notice period.
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**🚀 Access, activation and go-live**
**Within what timeframe is my access activated?** After your order is approved, your access will be created within 10 business days. You will receive a welcome email from our Customer Success team in order to schedule your first project launch meeting (“project kick-off”).
**How does onboarding work?** Personalized support is included: onboarding session, initial setup, user training. Our Customer Success team will contact you in the days following your subscription to schedule these steps.
**What should I do if I haven't received my login details?** Please first check your spam folder. If you cannot find any message, you can contact Clara, our artificial intelligence available 24/7 via our website, or reach our support team at the following address: , specifying your company name and the email address used when placing the order.
**How do I add new employees?** In Administration, under “Employees”.
**I've reached my plan limit: how do I order new access?** Place your order directly on our store: . It is also accessible from your Administration. The procedure is as follows:
* select the option “Increase my package”;
* choose your Espresso or Macchiato plan;
* add the number of additional employees.
Upon receipt of your order, we increase your package and send you the prorated invoice, calculated according to your renewal date.
**How do I get a quote?**
The easiest way is to go to the Steeple Store: \
* Choose which type of services, subscription, or hardware you want.
* Add the item to the cart
* Click on request a quote
**How do I order equipment (screens, Steeple Box, etc.)?** In the same way, directly on our store: , under “Equipment”. There you will find screens (24", 32", 43" and 55", standalone or in packs), the SteepleBox, kiosks and touch tablets, touch display boards, as well as wall mounts, stands and screen bezels. Go-live is ordered under “Services”. From Administration, the store is accessible under “Devices”, “Store” link.
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**đź’ł Payment and invoicing**
**Which payment methods do you accept?** Our invoices are payable by direct debit. As an exception, we accept bank transfers (SEPA) when no other payment method can be used.
**How often are you billed?** Billing is annual. As an exception, it may be billed monthly, subject to payment by direct debit and the application of a 10% surcharge intended to cover additional administrative costs.
**What are your payment terms?** Our invoices are payable within 30 days from the invoice date, unless special terms have been contractually agreed.
**How long after signing the quote will I be invoiced?** The invoice relating to the equipment is issued as soon as it is shipped or, at the latest, within 10 days of the quote being signed. The billing for startup fees, the subscription, and maintenance licenses occurs 10 days after the quote is signed.
**Where can I find my invoices?** All your invoices are sent by email to the registered billing address. They are also available on request at the following address:
**Can I change my billing details?** Yes, by sending us a written request at . Any change will only be taken into account for future invoices.
In addition, in order to ensure the accuracy of billing and delivery information, a customer account creation form as well as a direct debit mandate will be sent to you by your sales representative when the quote is signed.
**What happens in the event of late payment?** In accordance with the legislation in force, any late payment will result in the application of penalties at the applicable legal rate, as well as a flat-rate compensation of €40 for recovery costs. In the event of prolonged delay, access to the service may be suspended after a formal notice letter has been sent, as of the 26th day following the unpaid due date.
**How do I dispute an invoice?** Send your complaint to within 7 days of receiving the invoice, specifying the invoice number and the reason. We undertake to reply within 72 business hours.
**Are the prices excluding tax or including tax?** All our prices are shown excluding tax (HT). Applicable VAT is added to the invoice according to the regulations in force.
**Do you offer discounts?** We offer preferential pricing for large volumes, as well as an attractive referral system and offers dedicated to members of certain professional networks. We invite you to contact your sales representative to review your situation.
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**đź“ž Contact**
For any question not covered by this FAQ:
* Sales questions: your sales contact
* Technical support: or 02 23 47 14 31
* Invoicing: or 07 57 90 27 83
