> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/facturation-abonnement.md).

# Billing/Subscription

Last updated: 15/05/2026

**🛒 Subscription, quotes and orders**

**How can I get a quote?** You can request a quote directly from our website <https://steeple.com/fr/> via the contact form. We will get back to you within 72 hours with a proposal tailored to your needs.

**How long is a quote valid for?** Our quotes are valid for 30 days from their issue date, unless otherwise stated on the document.

**How do I subscribe to a plan?** Once the quote has been approved, simply send it back to us signed, along with your purchase order if necessary. You can also subscribe online directly from our website for standard offers: [https://steepleshop.myshopify.com/](https://mibc-fr-06.mailinblack.com/securelink/?url=https://steepleshop.myshopify.com\&key=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)&#x20;

**Can I modify my subscription during the contract term?** Yes. You can increase the number of users at any time; billing is adjusted pro rata. Reductions in scope take effect at the next contract renewal date.

**How does renewal work?** Your subscription renews automatically by tacit agreement for an equivalent period, unless terminated in writing at least 6 months before the expiry date. The renewal invoice is sent to you on the 1st day of the month corresponding to the anniversary date of the deployment of your solution (first billing).

**Can I cancel my subscription?** Yes, according to the terms set out in your contract. The request must be sent by registered letter with acknowledgment of receipt, respecting the 6-month notice period.

***

**🚀 Access, activation and onboarding**

**How long does it take for my access to be activated?** After your order is validated, your access will be created within 10 business days. You will receive a welcome email from our Customer Success team to schedule your first project launch meeting (“project kick-off”).

**How does onboarding work?** Personalized support is included: getting started session, initial setup, user training. Our Customer Success team will contact you in the days following your subscription to schedule these steps.

**What should I do if I haven't received my login details?** We invite you to first check your spam folder. If you do not find any message, you can contact Clara, our artificial intelligence available 24/7 via our website, or reach our support team at the following address: <support@steeple.com>, specifying the name of your company as well as the email address used when placing the order.&#x20;

**How do I add new employees?** From your admin area, under “Users” or “Team”. If you reach your plan limit, contact your sales representative or our sales administration team to upgrade your subscription: <comptabilite@steeple.com>

***

**💳 Payment and billing**

**What payment methods do you accept?** Our invoices are payable by direct debit. As an exception, we accept bank transfers (SEPA) when no other payment method can be used.&#x20;

**How often are you billed?** Billing is annual. As an exception, it can be monthly, subject to payment by direct debit and the application of a 10% surcharge to cover additional administrative costs.

**What are your payment terms?** Our invoices are payable 30 days from the invoice date, unless special terms have been contractually agreed.

**How long after signing the quote will I be invoiced?** The invoice for the equipment is issued as soon as it is shipped or, at the latest, within 10 days following the signing of the quote. The invoicing of launch fees, the subscription, as well as maintenance licenses, takes place 10 days after the signing of the quote.&#x20;

**Where can I find my invoices?** All your invoices are sent by email to the registered billing address. They are also available upon request at the following address: <comptabilite@steeple.com>

**Can I change my billing details?** Yes, by sending us a written request to <comptabilite@steeple.com>. Any change will only be taken into account for future invoices.

In addition, to ensure the accuracy of billing and delivery information, a customer account creation form as well as a direct debit mandate will be sent to you by your sales representative when the quote is signed.

**What happens in the event of late payment?** In accordance with the law in force, any late payment will result in the application of penalties at the applicable legal rate, as well as a fixed fee of €40 for collection costs. In the event of prolonged delay, access to the service may be suspended after the sending of a formal notice letter, from the 26th day following the unpaid due date.&#x20;

**How do I dispute an invoice?** Send your complaint to <comptabilite@steeple.com> within 7 days of receiving the invoice, specifying the invoice number and the reason. We commit to replying within 72 business hours.

**Are the prices excluding tax or including tax?** All our prices are shown excluding tax (before tax). Applicable VAT is added to the invoice according to the regulations in force.

**Do you offer discounts?** We offer preferential pricing for large volumes, as well as an attractive referral system and offers dedicated to members of certain professional networks. We invite you to contact your sales representative to review your situation.

<br>

***

**📞 Contact**

For any questions not covered by this FAQ:

* Commercial questions: your sales representative
* Technical support: <support@steeple.com> or 02 23 47 14 31&#x20;
* Billing: <comptabilite@steeple.com> or 07 57 90 27 83


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