> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/facturation-abonnement.md).
# Billing/Subscription
Last updated: 15/05/2026
**đź›’ Subscription, quotes and orders**
**How can I get a quote?** You can request a quote directly from our website via the contact form. We will get back to you within 72 hours with a proposal tailored to your needs.
**How long is a quote valid for?** Our quotes are valid for 30 days from their issue date, unless otherwise stated on the document.
**How do I subscribe to a plan?** Once the quote has been approved, all you need to do is send it back to us signed, together with your purchase order if necessary. You can also subscribe online directly from our website for standard offers: [https://steepleshop.myshopify.com/](https://mibc-fr-06.mailinblack.com/securelink/?url=https://steepleshop.myshopify.com\&key=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)
**Can I change my subscription during the contract term?** Yes. You can increase the number of users at any time; billing is adjusted pro rata. Reductions in scope take effect at the next contractual due date.
**How does renewal work?** Your subscription is automatically renewed for an equivalent period unless terminated in writing at least 6 months before the due date. The renewal invoice is sent to you on the first day of the month corresponding to the anniversary date of your solution’s deployment (initial invoicing).
**Can I cancel my subscription?** Yes, according to the terms set out in your contract. The request must be sent by registered letter with acknowledgment of receipt, respecting the 6-month notice period.
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**🚀 Access, activation and deployment**
**How long does it take for my access to be activated?** After your order has been approved, your access will be created within 10 business days. You will receive a welcome email from our Customer Success team to schedule your first project kick-off meeting.
**How does onboarding work?** Personalized support is included: onboarding session, initial setup, user training. Our Customer Success team will contact you in the days following your subscription to plan these steps.
**What should I do if I haven't received my login details?** We invite you to first check your spam or junk mail folder. If you cannot find any message, you can contact Clara, our artificial intelligence available 24/7 via our website, or reach our support team at the following address: , specifying your company name as well as the email address used when placing the order.
**How do I add new employees?** From your admin area, under the “Users” or “Team” section. If you reach your plan limit, contact your sales representative or our sales administration team to upgrade your subscription:
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**đź’ł Payment and billing**
**What payment methods do you accept?** Our invoices are payable by direct debit. As an exception, we accept bank transfers (SEPA) when no other payment method can be used.
**How often are you billed?** Billing is annual. As an exception, it can be billed monthly, subject to payment by direct debit and the application of a 10% surcharge to cover additional administrative costs.
**What are your payment terms?** Our invoices are payable within 30 days from the invoice date, unless specific conditions have been contractually agreed.
**How long after signing the quote will I be invoiced?** The invoice for the equipment is issued as soon as it is shipped, or at the latest within 10 days after the quote is signed. Billing for setup fees, the subscription and maintenance licenses takes place 10 days after the quote is signed.
**Where can I find my invoices?** All your invoices are sent by email to the registered billing address. They are also available on request at the following address:
**Can I change my billing details?** Yes, by sending us a written request to . Any change will only be taken into account for future invoices.
In addition, in order to ensure the accuracy of billing and delivery information, a customer account creation form as well as a direct debit mandate will be sent to you by your sales representative when the quote is signed.
**What happens in case of late payment?** In accordance with current legislation, any late payment will result in penalties at the applicable legal rate, as well as a flat-rate compensation of €40 for recovery costs. In the event of prolonged delay, access to the service may be suspended after a formal notice letter has been sent, starting on the 26th day following the unpaid due date.
**How do I dispute an invoice?** Send your complaint to within 7 days of receiving the invoice, specifying the invoice number and the reason. We commit to replying within 72 business hours.
**Are prices before or after tax?** All our prices are shown before tax (excluding VAT). The applicable VAT is added to the invoice in accordance with current regulations.
**Do you offer discounts?** We offer preferential pricing for high volumes, as well as an attractive referral program and offers dedicated to members of certain professional networks. We invite you to contact your sales representative to review your situation.
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**đź“ž Contact**
For any question not covered by this FAQ:
* Sales questions: your sales contact
* Technical support: or 02 23 47 14 31
* Billing: or 07 57 90 27 83