Billing/Subscription

Last updated: 15/05/2026

🛒 Subscription, quotes and orders

How can I get a quote? You can request a quote directly from our website https://steeple.com/fr/ via the contact form. We will get back to you within 72 hours with a proposal tailored to your needs.

How long is a quote valid? Our quotes are valid for 30 days from their issue date, unless otherwise stated on the document.

How do I subscribe to a plan? Once the quote has been approved, all you need to do is send it back to us signed, along with your purchase order if necessary. You can also subscribe online directly from our website for standard offers: https://store.steeple.com

Can I modify my subscription during the contract? Yes. You can increase the number of users at any time; billing is adjusted pro rata. Reductions in scope take effect at the next contractual renewal date.

How does renewal work? Your subscription is automatically renewed by tacit renewal for an equivalent period, unless terminated in writing at least 6 months before the expiry date. The renewal invoice is sent to you on the 1st day of the month corresponding to the anniversary date of your solution's implementation (initial invoicing).

Can I cancel my subscription? Yes, according to the terms set out in your contract. The request must be sent by registered mail with acknowledgment of receipt, respecting the 6-month notice period.

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🚀 Access, activation and go-live

How long does it take for my access to be activated? After your order has been approved, your access will be created within 10 business days. You will receive a welcome email from our Customer Success team to schedule your first project kickoff meeting (“project kick-off”).

How does onboarding work? Personalized support is included: getting started session, initial setup, user training. Our Customer Success team will contact you in the days following subscription to schedule these steps.

What should I do if I haven't received my login details? We invite you to check your spam folder first. If you can't find any message, you can contact Clara, our artificial intelligence available 24/7 via our website, or reach our support team at the following address: [e-mail], specifying your company name and the email address used when placing the order.

How do I add new employees? From your admin area, under “Users” or “Team”. If you reach your plan limit, contact your sales representative or our sales administration team to adjust your subscription: [e-mail]

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💳 Payment and invoicing

Which payment methods do you accept? Our invoices are payable by direct debit. As an exception, we accept bank transfers (SEPA) when no other payment method can be used.

How often are you billed? Billing is annual. As an exception, it can be billed monthly, subject to payment by direct debit and the application of a 10% surcharge intended to cover additional administrative costs.

What are your payment terms? Our invoices are payable 30 days from the invoice date, unless special terms have been contractually negotiated.

How soon am I invoiced after signing the quote? The invoice for the equipment is issued as soon as it is shipped or, at the latest, within 10 days following signature of the quote. The invoicing of setup fees, the subscription, as well as maintenance licenses, takes place 10 days after signing the quote.

Where can I find my invoices? All your invoices are sent by email to the registered billing address. They are also available on request at the following address: [e-mail]

Can I change my billing details? Yes, by sending a written request to [e-mail]. Any change will only be taken into account for future invoices.

Moreover, in order to ensure the accuracy of billing and delivery information, a customer account creation form as well as a direct debit mandate will be sent to you by your sales representative when the quote is signed.

What happens in the event of late payment? In accordance with current legislation, any late payment results in penalties at the legal rate in force, as well as a fixed compensation of €40 for collection costs. In the event of prolonged delay, access to the service may be suspended after a formal notice letter has been sent, from the 26th day following the unpaid due date.

How do I dispute an invoice? Send your complaint to [e-mail] within 7 days of receiving the invoice, specifying the invoice number and the reason. We commit to getting back to you within 72 business hours.

Are the prices before or after tax? All our prices are shown ex. VAT (excluding tax). The applicable VAT is added to the invoice in accordance with current regulations.

Do you offer discounts? We offer preferential pricing for large volumes, as well as an attractive referral program and offers dedicated to members of certain professional networks. We invite you to contact your sales representative to review your situation.

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📞 Contact

For any question not covered by this FAQ:

• Sales questions: your sales contact

• Technical support: [e-mail] or 02 23 47 14 31

• Billing: [e-mail] or 07 57 90 27 83