> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/ecrans-tv/ecrans-tv-liste-et-parametres.md).

# TV screens: list and customization

### View the list of devices

Open the app **Devices** from the menu bar (`/administration/devices`). The page **All devices** shows the screens in your organization that you can see. Old addresses `/administration/tv_screens` lead to this page.

At the top of the page:

* the **search bar** finds a device by its name or serial number;
* the filter **Communities** keeps only devices from the selected communities;
* the type filter: **All types**, **Shared session** or **Shared display** ;
* the box filter: **With or without a box**, **With box** or **Without a box** ;
* the button **New device** creates a device (see below).

Each row shows:

* the **type** of the device (Shared session or Shared display) and its **name** ;
* the **brand** of the box (or all-in-one screen) and its **serial number** ;
* the**status** of the device (see below);
* the **view statistics**.

Screens without a box (computer, tablet, connected TV without a Steeple box) are listed after the others.

#### Available actions on each device

* **Diagnostics** (stethoscope icon): opens the device details page, with the troubleshooting page and the AI Assistant (see below). The button is red when the device has a problem (**Online but Steeple not displayed**, **Offline** or **Unknown status**), gray otherwise
* **Communities** : view the list of subscribed communities (opens a window)
* **View the screen** (eye icon, shared display only): preview the display in real time
* **Settings** (gear icon): access the device settings, if you can edit it

Can't find a device? Click on **Contact support** at the bottom of the page.

### Understanding a device's status

A status light in front of each device summarizes its status. It combines two sources: the screen's Steeple app and the box's remote management tool (SOTI MobiControl, EloView, or Google Admin). As soon as Steeple responds, the device is **Online**, regardless of what the management tool says.

| Indicator      | Status                               | What it means                                                                                                      |
| -------------- | ------------------------------------ | ------------------------------------------------------------------------------------------------------------------ |
| Green, pulsing | **Online**                           | Steeple is displaying normally. “Online, touch not connected”: the screen is displayed but touch is not connected. |
| Yellow         | **Online but Steeple not displayed** | The device is on but Steeple is not responding: a restart usually fixes the problem.                               |
| Red            | **Offline**                          | The device is off or no longer has a network connection. Check its power and connection.                           |
| Gray           | **Unknown status**                   | Steeple is not displayed and the management tool does not yet provide the device status.                           |
| Blue, pulsing  | **Restart in progress**              | A restart was requested less than 5 minutes ago.                                                                   |
| Light gray     | **Waiting for installation**         | The device has not yet been installed.                                                                             |
| Light gray     | **Checking**                         | The page queries the management tools for a few seconds after opening.                                             |

For **Online but Steeple not displayed**, **Offline** and **Unknown status**, the duration is shown next to the status (for example, “for 2 hours”).

The status reported by the management tool is re-read every 2 minutes and each time you return to the tab. To see whether the Steeple app is responding again, reload the page.

A screen without a box has no management tool: its indicator only shows **Online**, **Offline** (with the latest activity) or **Waiting for pairing**. Its **Diagnostics** displays this status with an explanatory sentence, the **type** of the device and its **latest activity**, as well as help and the AI Assistant; there is no remote restart.

### Diagnose a device

Click on **Diagnostics** in the device actions. The window that opens takes the screen's name and reads the device status at that moment. It shows:

* the**status**, with an explanatory sentence;
* a warning if the Steeple screen is working but the device no longer responds to its management tool: a remote restart would only reach it once it reconnects;
* the **technical information** reported by the management tool:
  * **Last contact** (or **Last synchronization** for some Chromeboxes)
  * **Last restart**
  * **Model** and **Serial number**
  * **Network** : connection type and Wi-Fi network name
  * **Wi-Fi signal** : Excellent, Good, Weak, or Very weak, with its value in dBm
  * **IP address** and **MAC address**
  * **Managed by** : SOTI MobiControl, EloView, or Google Admin

Any information that the tool does not report does not appear. When the management tool cannot reach the device directly, this information is from its last contact (see **Last contact**): when Steeple is not displayed, the window says so, because they may have changed since then.

At the bottom of the window:

* **View help** opens the TV screen troubleshooting page;
* **Ask the AI Assistant a question** opens the AI Assistant and sends it the device status and technical information (except the MAC address), so it can suggest a solution suited to this device;
* **Restart** restarts the device remotely (see below).

### Restart a device remotely

When the device is on but no longer displays Steeple, a remote restart avoids having to travel there.

1. Click on **Diagnostics** in the device actions.
2. Click on **Restart**. The button is highlighted when the status is **Online but Steeple not displayed**.
3. Confirm with **Restart** in the "Restart this device?" window.

The device is unavailable for a few minutes. Its status changes to **Restart in progress** for 5 minutes; during that time, the details page re-reads the device on its own (**Last contact**, **Last restart**). After that time, reload the page to see whether Steeple is displayed again. The button stays gray during that time; if someone has just started a restart of the same device, the message “A restart is already in progress.” is shown.

The button **Restart** does not appear:

* if you cannot edit the device;
* if the management tool sees the device as offline: the command would not reach it. Check its power and network (see [Troubleshooting and installation of Steeple TV screens](/en/ecrans-tv/depannage-ecrans-tv.md)) ;
* if the device is not being tracked by any management tool, or if its status could not be read;
* from a shared display.

### Customize a device

From the device list, click on **Settings** (gear icon) on the device you want.

The settings page displays the sections **Device customization**, **Category management**, **Communities displayed on the device** and **Pairing**. A device without a box can also be deleted from this page (**Delete the device**). Depending on your permissions, some sections do not appear. For customization, click on **Edit** in the section **Device customization**.

#### Customization options

* **Device name** : a descriptive name of up to 35 characters (e.g. “Break room TV”, “Poitiers warehouse screen”)
* **Device language** : the language displayed on the screen (button names, labels)
* **Type** : Shared session or Shared display, depending on your permissions

For a shared display only:

* **Display mode** : Touch or Non-touch, depending on your permissions
* **Countdown** : the screen launch date and time; until then, it displays a countdown
* **Main device color** : the color of the background, buttons, and decorative elements; choose a dark color

Click on **Save** to apply the changes.

### Preview a screen

From the device list, click the button **View the screen** (eye icon) to view what the screen is displaying in real time from your computer. This button exists only for a shared display.

### Create a device

Click on **New device** at the top of the list, enter the name, the type (**Shared display** by default), the communities, and, for a shared display, the display mode, then click on **Create**. To link the screen afterward, see [Pairing a screen with a 6-digit code](/en/ecrans-tv/depannage-ecrans-tv/depannage-ecrans-tv-1.md).