> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/ecrans-tv/depannage-ecrans-tv.md).

# Troubleshooting and installation of Steeple TV screens

### Restart the screen and the Steeplebox

1. Turn off the screen using its power button
2. Turn off the Steeplebox using its power button
3. Turn the screen back on first
4. Then turn the Steeplebox back on
5. Check/adjust the HDMI source if necessary

**Important:** Always turn off the screen AND the box, then turn them back on in this order: screen first, box second.

### Screen off / Steeple no longer displays

**Likely cause:** Weak or unstable network — the Steeplebox disconnects and does not reconnect automatically.

#### Basic checks

* Check the screen + box connections
* Turn on the screen, set the source to HDMI, turn on the box
* Observe whether startup fails at the network login page

#### Reconnect to the network — Chrome Box (ASUS)

1. Connect a USB keyboard and mouse
2. Turn the equipment off and back on
3. Press several times **Ctrl + Alt + S** during restart
4. Go to the Google page, click the time at the bottom right
5. Click the arrow next to the Wi-Fi icon
6. Select the Wi-Fi network and enter the password
7. Restart Steeple via Applications > Steeple TV 1.3.0

#### Reconnect to the network — Elo Box

1. Press the two front buttons simultaneously
2. Swipe up
3. Enter the local administrator password (provided by Steeple support)
4. Click the three bars > Admin
5. Enter the administrator password (contact support if necessary)
6. Go to Settings > Android Settings > Network & Internet
7. Choose Wi-Fi or Ethernet
8. Exit settings using the X

### Change the HDMI source

#### With remote control

* Press the button **Source** on the remote control
* Select **HDMI**

#### Without remote control

* Use the physical buttons on the back of the screen (usually at the bottom right)
* Select **HDMI**

### Adjust brightness, contrast, and volume

#### Brightness and contrast

1. Press the button **MENU** on the remote control
2. Navigate to Brightness/Contrast with the directional arrows
3. Adjust the levels

#### Volume

* Use the buttons **VOL** on the remote control
* Or go through **MENU** > **Other settings** > directional arrows

### The touch function is not working

**Likely cause:** Problem with the USB cable connection between the Steeplebox and the screen.

* Check that the USB cable connecting the Chromebox/Chromebit/Elo Backpack to the screen is properly connected
* For Chromebit: make sure the USB cable is connected to the adapter, which is itself connected to the Chromebit
* Test with several different USB cables to rule out a faulty cable

### Retrieve the MAC address of a Chromebox

Required when the network requires DHCP addressing or a network identifier.

1. Connect a keyboard and mouse to the Chromebox
2. Restart the Chromebox and press **Ctrl + Alt + S**
3. Click the menu at the bottom right of the screen
4. Click on the displayed network
5. Click the **i** (information) next to the network
6. The MAC address (ethernet) is displayed

### Install a Steeple screen

#### Location

Place the screen in a common area of the company (break room, entrance, etc.) where employees spend time.

#### Installation tips

* **Height** : 1.5 m from the floor to the center of the screen (accessibility for people with reduced mobility)
* **Cables** : Do not leave cables lying around (safety)
* **Steeplebox** : Hide it behind the screen to prevent anyone from touching it
* **USB cable** : Essential between the Steeplebox and the screen for touch
* **Automatic shutdown** : Schedule automatic screen shutdown (environmentally friendly approach)

### Hardware warranty

#### Iiyama screens

* **Duration** : 3 years in France
* **Replacement** : Replacement within 48 business hours with a refurbished screen in like-new condition

#### Asus Chromebox/Chromebit

* **Duration** : 3 years in France
* **Replacement** : Replacement within 7 business days with a refurbished Chromebox

**Note:** These terms apply only to equipment purchased through Steeple.

### What the assistant can do

The assistant can manage the software configuration of TV screens (settings, modules, associated communities) via the administration tools. For hardware issues (connections, network, touch), it can guide the user with the instructions above. If the problem persists, direct them to support via the Intercom help bubble.