Troubleshooting and installation of Steeple TV screens

Restart the screen and the Steeplebox

1. Turn off the screen using its power button

2. Turn off the Steeplebox using its power button

3. Turn the screen back on first

4. Then turn the Steeplebox back on

5. Check/adjust the HDMI source if necessary

Important: Always turn off the screen AND the box, then turn them back on in this order: screen first, box second.

Screen off / Steeple no longer displays

Probable cause: Weak or unstable network — the Steeplebox disconnects and does not reconnect automatically.

Basic checks

• Check the screen + box connections

• Turn on the screen, set the source to HDMI, turn on the box

• Observe whether startup fails at the network login page

Reconnect to the network — Chrome Box (ASUS)

1. Connect a USB keyboard and mouse

2. Turn the hardware off and back on

3. Press several times Ctrl + Alt + S on restart

4. Go to the Google page, click on the time at the bottom right

5. Click the arrow next to the Wi-Fi icon

6. Select the Wi-Fi network and enter the password

7. Restart Steeple via Applications > Steeple TV 1.3.0

Reconnect to the network — Elo Box

1. Press both front buttons at the same time

2. Swipe up

3. Enter the local administrator password (provided by Steeple support)

4. Click the three bars > Admin

5. Enter the administrator password (contact support if needed)

6. Go to Settings > Android Settings > Network & Internet

7. Choose Wi-Fi or Ethernet

8. Exit settings with the cross

Change the HDMI source

With remote control

• Press the button Source on the remote control

• Select HDMI

Without remote control

• Use the physical buttons on the back of the screen (usually at the bottom right)

• Select HDMI

Adjust brightness, contrast, and volume

Brightness and contrast

1. Press the button MENU on the remote control

2. Navigate to Brightness/Contrast with the directional arrows

3. Adjust the levels

Volume

• Use the buttons VOL on the remote control

• Or go through MENU > Other settings > directional arrows

The touchscreen does not work

Probable cause: Problem with the USB cable connection between the Steeplebox and the screen.

• Check that the USB cable connecting the Chromebox/Chromebit/Elo Backpack to the screen is properly connected

• For Chromebits: make sure the USB cable is plugged into the adapter, which is itself connected to the Chromebit

• Test with several different USB cables to rule out a faulty cable

Retrieve the MAC address of a Chromebox

Needed when the network requires DHCP addressing or a network identifier.

1. Connect a keyboard and mouse to the Chromebox

2. Restart the Chromebox and press Ctrl + Alt + S

3. Click on the menu at the bottom right of the screen

4. Click on the displayed network

5. Click the i (information) next to the network

6. The MAC address (Ethernet) is displayed

Install a Steeple screen

Location

Place the screen in a company living area (break room, entrance, etc.) where employees spend time.

Installation tips

• Height : 1.50 m from the floor to the middle of the screen (accessibility for people with reduced mobility)

• Cables : Do not leave cables lying around (safety)

• Steeplebox : Hide it behind the screen to prevent anyone from touching it

• USB cable : Essential between the Steeplebox and the screen for touch functionality

• Automatic shutoff : Schedule automatic screen shutoff (eco-friendly approach)

Hardware warranty

Iiyama screens

• Duration : 3 years in France

• Exchange : Replacement within 48 business hours with a factory-refurbished screen

Asus Chromebox/Chromebit

• Duration : 3 years in France

• Exchange : Replacement within 7 business days with a refurbished Chromebox

Note: These conditions apply only to equipment purchased through Steeple.

What the assistant can do

The assistant can manage the software configuration of TV screens (settings, modules, associated communities) via admin tools. For hardware issues (connections, network, touch), it can guide the user with the instructions above. If the problem persists, direct them to support via the Intercom help bubble.