> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/ecrans-tv/depannage-ecrans-tv.md). # Troubleshooting and installation of Steeple TV screens ### Restart the screen and the Steeplebox 1. Turn off the screen using its power button 2. Turn off the Steeplebox using its shutdown button 3. Turn the screen back on first 4. Then turn the Steeplebox back on 5. Check/adjust the HDMI source if necessary **Important:** Always turn off the screen AND the box, then turn them back on in this order: screen first, box second. ### Screen off / Steeple no longer displays **Probable cause:** Weak or unstable network — the Steeplebox disconnects and does not reconnect automatically. #### Basic checks * Check the screen + box connections * Turn on the screen, set the source to HDMI, turn on the box * Observe whether startup fails at the network login page #### Reconnect to the network — Chrome box (ASUS) 1. Connect a USB keyboard and mouse 2. Turn the hardware off and on again 3. Press several times **Ctrl + Alt + S** during restart 4. Go to the Google page, click the time at the bottom right 5. Click the arrow next to the Wi-Fi icon 6. Select the Wi-Fi network and enter the password 7. Restart Steeple via Application > Steeple TV 1.3.0 #### Reconnect to the network — Elo box 1. Press both front buttons at the same time 2. Swipe up 3. Enter the local administrator password (provided by Steeple support) 4. Click the three bars > Admin 5. Enter the administrator password (contact support if needed) 6. Go to Settings > Android Settings > Network and Internet 7. Choose Wi-Fi or Ethernet 8. Exit settings with the X ### Change the HDMI source #### With remote control * Press the button **Source** on the remote control * Select **HDMI** #### Without remote control * Use the physical buttons on the back of the screen (usually bottom right) * Select **HDMI** ### Adjust brightness, contrast, and volume #### Brightness and contrast 1. Press the button **MENU** on the remote control 2. Navigate to Brightness/Contrast with the arrow keys 3. Adjust the levels #### Volume * Use the buttons **VOL** on the remote control * Or go through **MENU** > **Other settings** > arrow keys ### The touchscreen does not work **Probable cause:** Problem with the USB cable connection between the Steeplebox and the screen. * Check that the USB cable connecting the Chromebox/Chromebit/Elo Backpack to the screen is properly connected * For Chromebits: make sure the USB cable is connected to the adapter, which is itself connected to the Chromebit * Test with several different USB cables to rule out a cable defect ### Retrieve the MAC address of a Chromebox Required when the network requires DHCP addressing or a network identifier. 1. Connect a keyboard and mouse to the Chromebox 2. Restart the Chromebox and press **Ctrl + Alt + S** 3. Click the menu at the bottom right of the screen 4. Click the displayed network 5. Click the **i** (information) next to the network 6. The MAC address (ethernet) is displayed ### Install a Steeple screen #### Location Place the screen in an area of company life (break room, entrance, etc.) where employees spend time. #### Installation tips * **Height** : 1.5 m from the floor to the middle of the screen (accessibility for people with reduced mobility) * **Cables** : Do not leave cables lying around (safety) * **Steeplebox** : Hide it behind the screen so that no one touches it * **USB cable** : Essential between the Steeplebox and the screen for touch functionality * **Automatic shutdown** : Schedule automatic screen shutdown (environmentally friendly approach) ### Hardware warranty #### Iiyama screens * **Duration** : 3 years in France * **Replacement** : Replacement within 48 business hours with a refurbished screen #### Asus Chromebox/Chromebit * **Duration** : 3 years in France * **Replacement** : Replacement within 7 business days with a refurbished Chromebox **Note:** These conditions apply only to hardware purchased through Steeple. ### What the assistant can do The assistant can manage the software configuration of TV screens (settings, modules, associated communities) via administration tools. For hardware issues (connections, network, touch), it can guide the user with the instructions above. If the problem persists, direct them to support via the Intercom help bubble. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.steeple.com/en/ecrans-tv/depannage-ecrans-tv.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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