How do I change or reset my password?

Change your password (logged in)

Go to Settings > Account > Password.

1. Click the edit button

2. Confirm your identity

3. Enter the new password

Password rules

The password must contain at least:

• 8 characters

• 1 uppercase letter

• 1 lowercase letter

• 1 digit

Forgotten password

If the password is forgotten, from the login page:

1. Click on Forgotten password

2. Enter the account email address

3. An email containing a reset link is sent

4. Click the link and set a new password

The reset link is valid for a limited time. If the link has expired, make the request again.

SSO restriction

Password change is not available for community members using SSO authentication. The password is managed by the identity provider.

What the assistant can do

An administrator can ask the assistant to reset an employee's password via the Administration scope. The user then receives a reset email.