> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/compte-profil/compte-suspendu.md).

# Why is my Steeple account suspended?

### Suspended account

When an account is suspended, the user can no longer access Steeple. A dedicated page is displayed with a message indicating that access to the account has been suspended due to non-compliance with the terms of use.

### What should you do?

* **Contact an administrator** of the organization to understand the reason for the suspension and request reactivation
* Log **out** via the button available on the suspension page

### Administrator side

An administrator can suspend or reactivate a collaborator from the administration area. Suspension is reversible: the account and data are retained, but access is blocked. The user no longer receives notifications during the suspension.

See the article "How to suspend or reactivate a collaborator?" for details of the administrative procedure.

### What the assistant can do

With the Administration scope, the assistant can suspend or reactivate a collaborator at the request of an administrator.