> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/compte-profil/compte-suspendu.md).

# Why is my Steeple account suspended?

### Suspended account

When an account is suspended, the user can no longer access Steeple, neither on the web, nor on the mobile app, nor on TV screens. A page **Suspended account** is displayed instead, and an email informs them that access to their account has been suspended.

The account is not deleted: the profile, Posts, and comments are retained.

### Why an account is suspended

An account may be suspended for several reasons:

* **End of contract** : an administrator of your organization has entered a contract end date. The account is then suspended automatically, before the start of the workday following this date.
* **Administrator decision** : an administrator of your organization has suspended the account, for example in case of non-compliance with Steeple's usage guidelines.

Whatever message is displayed, only an administrator of your organization can tell you the reason for the suspension.

### What to do?

* **Contact an administrator** of your organization to find out the reason for the suspension and, if necessary, request reactivation
* Log **out** via the button available on the suspension page

### Administrator side

An administrator can suspend or reactivate a collaborator from Administration. Suspension is reversible: the account and data are retained but access is blocked. The user no longer receives Notifications during the suspension.

See the articles [How do you suspend or reactivate a collaborator?](/en/administration/suspendre-reactiver-collaborateur.md) and [How do you schedule a collaborator's departure?](/en/administration/gerer-departs-programmes.md).

### What the assistant can do

With the Administration scope, the assistant can suspend or reactivate a collaborator at an administrator's request.