> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/centre-d-accompagnement/se-faire-accompagner.md).

# Get support

### Support as a promise

At Steeple, support is not an add-on, it is a promise. The goal: to ensure that every company gets the maximum value from the solution.

Whether you are in the deployment phase, in the middle of transforming internal practices, or simply looking for occasional support, the Steeple team is there for you.

### Technical support that listens to you

The support team specializes in handling all technical issues, quickly and with care. It especially helps with:

* installing and troubleshooting screens
* bulk import of files (employees, publications, etc.)
* setting up access or technical modules (SSO, SCIM, API)
* occasional issues encountered on the Steeple apps

Support is included in all plans, at no extra cost.

### A sales representative to guide you toward the right plan

The sales team offers simple pricing with no surprises.

#### Macchiato plan *(new since 2025)*

**€3 excluding tax / month / employee** – Minimum €150 / month

A complete solution including all apps:

* News, Chat, Docs, Jobs, Events, Feeds
* Automatic translation
* API, SSO, SCIM

### Consulting to drive adoption

#### Launch support or re-onboarding

An intensive 5-hour format to kick-start momentum:

* Usage audit
* Scoping meeting
* Training workshops
* Concrete action plan

### One solution, one team, one mission

With Steeple, you bring on a partner ready to support you over the long term, whatever your challenges.