> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/centre-d-accompagnement/se-faire-accompagner.md).

# Get support

### Support as a promise

At Steeple, support is not an add-on, it’s a promise. The goal: make sure every company gets the maximum value from the solution.

Whether you are in the deployment phase, in the middle of transforming internal practices, or simply looking for one-off support, the Steeple team is here.

### Technical support that listens to you

The support team is specially trained to respond to all technical issues, quickly and with care. In particular, it helps with:

* installation and troubleshooting of screens
* bulk file imports (employees, posts, etc.)
* setting up access or technical modules (SSO, SCIM, API)
* occasional issues encountered on the Steeple apps

Support is included in all plans, at no additional cost.

### A sales representative to guide you to the right offer

The sales team offers simple pricing with no surprises.

#### Macchiato offer *(new since 2025)*

**€3 excl. tax / month / employee** – Minimum €150 / month

A complete solution including all apps:

* News, Chat, Docs, Jobs, Events, Feeds
* Automatic translation
* API, SSO, SCIM

### Consulting to boost adoption

#### Launch support or re-onboarding

**€890 excl. tax**

An intensive 5-hour format to relaunch momentum:

* Usage audit
* Scoping meeting
* Training workshops
* Concrete action plan

### One solution, one team, one mission

With Steeple, you bring on board a partner ready to support you over the long term, whatever your challenges.


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