> For the complete documentation index, see [llms.txt](https://help.steeple.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.steeple.com/en/centre-d-accompagnement/bienvenue/se-faire-accompagner.md). # Get support ### Support as a promise At Steeple, support is not an extra, it's a promise. The goal: to ensure that every company gets the maximum value from the solution. Whether you are in the deployment phase, in the middle of transforming internal practices, or simply looking for occasional support, the Steeple team is here. ### Technical support that listens to you The support team specializes in responding to all technical issues, quickly and kindly. It can help in particular with: * installing and troubleshooting screens * bulk importing files (employees, Posts, etc.) * configuring access or technical modules (SSO, SCIM, API) * occasional issues encountered on the Steeple apps Support is included in all offers, at no additional cost. ### A sales representative to guide you toward the right offer The sales team offers simple pricing with no surprises. #### Macchiato offer *(new since 2025)* **€3 excl. VAT / month / employee** – Minimum €150 / month A complete solution including all apps: * Posts, Messaging, Documents, Jobs, Calendar, Feeds * Automatic translation * API, SSO, SCIM ### Getting started Steeple deploys your platform and makes your project team autonomous. #### Flat rate €990 excl. VAT * Platform creation * Configuration of Communities, permissions, and the various applications\ Populating the Directory via an available standard connector or a structured initial import * Remote configuration of the equipment * Scoping the launch with the project team * Remote training for administrators * Validation before opening to employees The platform is configured, the Directory is populated, the equipment works, and the administrators are autonomous. #### **With a transformation partner *****(quote on request)*** **Support with the migration and training of your teams** We help you rethink your practices, transpose them into Steeple\ and support your teams through to the adoption of new ways of working. (audit, design and training). ### Getting back up and running Your organization has evolved, your administrators have changed, or your platform is no longer being used as it should be? #### Flat rate €490 excl. VAT *(instead of €990 excl. VAT)* 7 steps to get back on track * Platform diagnosis * Reconfiguration of your organization * Updating the Directory * Equipment back in service * Refocusing with the project team * Administrator training * Validation of getting back up and running A clean, correctly configured platform, an up-to-date Directory, operational equipment, and administrators autonomous once again. #### Go further *(Tailor-made services - not included in the flat rate)* Some projects require more than a simple getting back up and running. Depending on your needs, a tailor-made approach will be proposed to you, with support from a partner ### One solution, one team, one mission With Steeple, you bring on board a partner ready to support you for the long term, whatever your challenges.